Terms and Conditions

1. General

Welcome to GilroyFurnish.com, operated by Gilroy Furniture. By accessing our website and purchasing from us, you agree to follow the terms and conditions outlined on this page. These terms apply to all visitors, users, and customers of the site.

- Use of Our Website

• This site is intended for personal, non-commercial use to browse, learn about, and purchase furniture from Gilroy Furnish.

• You may not use this website for any illegal or unauthorized purpose.

• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website or products without express written permission from us.

- Accuracy of Information

• We strive to ensure all product details, prices, and policies are current and accurate. However, we are not responsible for occasional typographical errors or outdated information.

• We reserve the right to update or modify content at any time without prior notice.

-Business Model

• Gilroy Furniture is an independently owned and operated furniture retailer based in California.

• We sell new furniture online with local delivery service only (within a 90-mile radius of Gilroy, CA).

- Right to Refuse Service

• We reserve the right to refuse service, cancel orders, or limit quantities sold to any person, geographic region, or jurisdiction if we believe it may harm our business or violate these Terms.

- Acceptance of Terms

By visiting or purchasing from GilroyFurnish.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not use our website or services.

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2. Products & Pricing

At Gilroy Furnish, we aim to provide accurate product listings and competitive pricing to give you a smooth shopping experience.

- Pricing Policy

• All prices listed on GilroyFurnish.com are in U.S. dollars (USD) and are subject to change without notice.

• Prices may fluctuate due to factors such as manufacturer pricing, supply chain costs, tariffs, material shortages, or inflation.

• We do our best to keep prices up to date, but final pricing will be confirmed at the time of order placement.

-Product Availability

• While we strive to keep our inventory current, not all items shown on the website are guaranteed to be in stock at the time of purchase.

• After your order is placed, our team will verify stock availability and contact you to confirm your item is ready to ship or deliver.

• If an item is out of stock, we will offer an estimated restock date, alternative options, or a full refund — whichever you prefer.

- Product Descriptions

• We make every effort to provide accurate descriptions, specifications, and images. However, slight variations may occur depending on lighting, screen settings, or manufacturer updates.

- Errors & Omissions

• In the rare event of an incorrect price or product listing due to a typo or technical error, we reserve the right to correct it and cancel any affected orders.

3. Orders & Payments

At Gilroy Furniture, we make it simple and secure to place your order online.

- Placing an Order

• Orders must be placed directly through our website: www.GilroyFurnish.com

• After placing your order, you will receive a confirmation email with your order details.

• If there are any issues (such as product availability or payment processing), a team member will reach out to you as soon as possible.

-Payment Methods

We accept the following secure forms of payment:

• Major credit/debit cards (Visa, MasterCard, Discover, AmEx)

• Apple Pay or Google Pay (if available through your device)

• Any other payment gateways shown at checkout

All payments must be made in full before delivery is scheduled.

- Secure Checkout

Your payment and personal information are encrypted and protected through secure SSL technology. We do not store your full payment details on our servers.

- Failed or Declined Payments

If your payment is declined or flagged as suspicious, your order may be canceled or delayed. You will be notified with instructions on how to resolve the issue.

- Sales Tax

Applicable sales tax will be automatically calculated based on your delivery address within California.

- Order Adjustments & Cancellations

• Orders can only be changed or canceled within 24 hours of being placed.

• After that, changes are not guaranteed and may be subject to fees or delays.

• Custom orders, special-order items, or clearance sales may not be canceled once processed

4. Shipping & Delivery

At Gilroy Furniture, we are committed to delivering your furniture safely and efficiently within our local service area.

- Local Delivery Policy

• We offer local delivery only, within a 90-mile radius of Gilroy, CA.

• A standard $25 delivery fee is applied to every order placed on GilroyFurnish.com.

• Delivery typically takes 5–10 business days, depending on item availability and location.

- Optional White Glove Service

For customers who prefer a full-service experience, we offer White Glove Delivery for an additional charge of $120. This service includes:

• Bringing the furniture inside your home

• Unboxing and assembly

• Placement in the room of your choice

• Removal of all packaging materials

White Glove Service must be requested at the time of purchase.

- Old Furniture Removal

If you need us to remove your existing furniture, we offer that service for an additional $60 per item.

• Items must be ready for removal at the time of delivery.

• We do not remove heavily soiled, broken, or hazardous items.

- Backorders & Delays

While we do our best to keep our inventory up to date, some items may be placed on backorder due to supplier delays or high demand. In such cases, we will:

• Notify you promptly

• Offer a delivery estimate or alternate product options

• Provide the option to cancel for a full refund if the item is unavailable within a reasonable time frame

5. Returns & Refunds

At Gilroy Furnish, customer satisfaction is important to us. However, due to the nature of furniture sales, we ask that you review the following return policy carefully:

- Return Eligibility:

• Returns must be requested within 7 days of delivery.

• Items must be unused, in original packaging, and in sellable condition.

• Mattresses, clearance items, custom orders, and assembled furniture are non-returnable unless defective upon delivery.

-Restocking Fee:

• All approved returns are subject to a 35% restocking fee, which will be deducted from your refund.

• This fee covers handling, inspection, and repackaging.

-Return Logistics:

• Customers are responsible for the cost of return transportation unless the product was received damaged or defective.

• Returned items must be inspected before a refund is processed.

- Refunds:

• Refunds will be issued to the original form of payment within 7–10 business days after the item is returned and inspected.

• Shipping and delivery fees are non-refundable.

- Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us within 48 hours of delivery.

• We will repair, replace, or refund the item at no additional cost.

6. Limitation of Liability

To the fullest extent permitted by law, Gilroy Furnish and its owners, employees, and affiliates shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or related to:

• The use of, or inability to use, our website

• Any errors, omissions, or inaccuracies in product listings or pricing

• Delays in delivery or unavailability of products

• Damaged goods due to misuse, mishandling, or improper assembly after delivery

• Loss or damage resulting from third-party delivery carriers (when applicable)

• Any viruses or other harmful components transmitted through our site

All products sold through GilroyFurnish.com are provided “as-is” without warranties of any kind, either express or implied, unless specifically stated. Any liability on our part shall be strictly limited to the purchase price of the product in question.

By using our website or placing an order, you agree to assume full responsibility for your use of our products and services and to indemnify Gilroy Furniture against any claims or disputes.

7. Privacy Policy

At Gilroy Furnish, your privacy is important to us.

• We do not sell, rent, or share your personal information with any third parties for marketing or advertising purposes.

• The information you provide during checkout (such as your name, phone number, email, and delivery address) is used only for:

• Fulfilling your order

• Arranging delivery

• Providing proof of purchase

• Customer support or order updates

All customer information is stored securely and handled in compliance with data protection standards.

8. Changes to Terms & Product Availability

Gilroy Furniture reserves the right to update, modify, or replace any part of these Terms and Conditions at any time, without prior notice. It is your responsibility to review this page periodically for changes.

We strive to ensure all product information, availability, and pricing are accurate at the time of listing. However, due to factors such as:

• Manufacturer delays

• Supply chain issues

• Tariffs or shipping costs

• Unexpected demand

some products may become temporarily unavailable or placed on backorder. In such cases:

• We will notify you as soon as possible with an estimated restock or delivery time.

• You will have the option to wait for the backordered item, choose an alternative, or cancel for a full refund.

We appreciate your understanding and patience as we work hard to fulfill every order promptly and accurately.

9. Contact Us

At Gilroy Furniture, we’re here to help with any questions about your order, product information, or delivery.

- Phone Support

Our team is not always available by phone, but you may leave a voicemail, and we’ll get back to you as soon as possible.

-Text Us for a Faster Response

For a quicker reply, we recommend texting us at:

 (831) 235-4752

We typically respond to texts within 1–2 business hours during regular business days.

- Email Support

You can also reach us by email at:

- GilroyFurniture@gmail.com

We aim to respond to all emails within 24 hours (Monday–Friday).

- Business Hours

While we operate primarily online, responses are usually sent during the following hours:

Monday–Saturday: 9:00 AM – 6:00 PM

Sunday: Closed